UPDATE - January 17, 2020
Good news! We are happy to report our phone lines are back up and running. Please be aware the phone system is not 100% operational yet, so you may get a busy signal if all agents are busy helping other customers. If this happens, please call back. You can also access our digital catalog online at https://viewer.zoomcatalog.com/bag-makers-2020-us
We continue to work around the clock to fully restore all services and systems, and we are making significant progress every day.
We appreciate all of the support we have received from the industry this week. Thank you for your continued patience and flexibility!
UPDATE - January 15, 2020
Thank you for your support as we work to resume full operations following the Jan. 13, 2020, malware attack on our IT systems.
Our IT team and third-party advisers have re-established limited email functionality and we are proceeding with manual order processing, production, and shipping.
If you are wondering about the status of orders placed prior to the malware attack:
We are accepting new orders and reorders through our normal order submission process. You can find up-to-date 2020 product pricing on ESP. For efficient order processing, please include both a purchase order and artwork in one email for new orders. For reorders, please provide the most current BAG MAKERS job number, which can be found on your most recent project proof or invoice. As we are unable to guarantee normal production times, please contact email@example.com if you have a tight project deadline.
Thank you for your continued patience and support. We will continue to provide updates as new information is available.
January 14, 2020
BAGMAKERS' IT systems are currently down as a result of a malware attack. This includes phone lines, faxes, and our website. While emails are being received, access and ability to respond is limited.
We are working on our technical recovery plan and we are confident we will be able to restore our services. We do not yet have an ETA for when we will be fully operational.
We appreciate your patience and will provide more information in the coming days.
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